SuiteFleet Privacy Policy
SuiteFleet (“the App”) provides a delivery management, dispatch, route optimization, fleet operations, and proof of delivery platform (“the Service”) to merchants and businesses who use Shopify and other connected commerce or business systems to manage their operations. This Privacy Policy describes how personal information is collected, used, and shared when you install, access, or use the App in connection with your Shopify-supported store or other integrated systems.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account, including:
- Store information, such as your store name, store URL, and store owner details
- Order information, such as order number, items ordered, delivery address, customer details, and order status
- Fulfillment and shipping information, such as fulfillment status, tracking details, and delivery notes
- Customer information, such as name, phone number, email address, and shipping address, where relevant to delivery execution
- Merchant account and subscription information necessary to authenticate, provision, support, and manage the App within your Shopify environment
Additionally, we may collect the following types of personal information from you and/or your customers once you have installed SuiteFleet:
- Information about you and others who may access the App on behalf of your business, such as name, company name, email address, phone number, login credentials, billing information, and user role
- Information about end customers associated with deliveries or orders, such as name, address, phone number, email address, order identifiers, delivery instructions, proof of delivery details, and delivery status updates
- Information about drivers, dispatchers, and operations personnel, such as name, phone number, email address, assigned tasks, live or historical GPS location data while using the App, proof of delivery submissions, and operational activity records
- Delivery and usage information about individuals who access the App, website, or related services, such as IP address, browser type, device type, operating system, time zone, pages viewed, and interaction logs
- Support and communications data, such as inquiries, tickets, call notes, and messages sent to our support or commercial teams
We collect personal information directly from the relevant individual, through your account, through other connected platforms and integrations, and using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/
- Log files track actions occurring on the App, Site, and related systems, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Suite or use the App
- Analytics and monitoring tools may be used to understand usage patterns, improve performance, troubleshoot technical issues, and monitor service reliability
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App.
Additionally, we use this personal information to:
- Provision, authenticate, and manage merchant accounts and user access
- Process, route, dispatch, monitor, and complete delivery-related tasks
- Provide live delivery visibility, customer notifications, proof of delivery, and operational reporting
- Support integrations with NetSuite, Shopify, and other connected systems such as ERP, CRM, and e-commerce platforms
- Communicate with you regarding your account, support requests, product updates, onboarding, billing, and service-related notices
- Optimize, maintain, secure, and improve the App, Site, and related services
- Monitor service usage, detect fraud or misuse, enforce our terms, and protect the security and integrity of our systems
- Conduct analytics, reporting, troubleshooting, testing, and product development
- Comply with legal obligations and respond to lawful requests
- Send marketing communications about our products or services where permitted by law, and subject to your communication
Sharing Your Personal Information
We may share your personal information with third parties that help us provide and operate the Service, including:
- Cloud hosting and infrastructure providers
- Analytics, monitoring, and error-reporting providers
- Payment processors and billing service providers
- Customer support, communication, and notification service providers
- Integration partners and connected platforms, including Shopify and other business systems authorized by you
- Professional advisers, auditors, insurers, and legal counsel where reasonably necessary
- Affiliates or service providers supporting implementation, onboarding, maintenance, or support of the Service.
We do not sell your personal information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, court order, or other lawful request for information we receive, or to otherwise protect our rights, users, customers, or the public.
Behavioural Advertising
We may use personal information to provide you with marketing communications or informational content about our products and services that may be relevant to you. We may also use analytics and advertising tools to better understand interest in our services and improve our marketing efforts.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Your Rights
If you are located in a jurisdiction that grants privacy rights, including the European Economic Area, the United Kingdom, or similar jurisdictions, you may have the right to access personal information we hold about you, and to ask that your personal information be corrected, updated, restricted, exported, or deleted.
If you would like to exercise any of these rights, please contact us using the contact details below.
Where applicable, we process your information in order to fulfill our contractual obligations, provide the Service, comply with legal obligations, or pursue our legitimate business interests, including operating, securing, improving, and supporting the Service.
Please note that your information may be transferred to and processed in countries outside your own jurisdiction, including countries that may have different data protection laws than those in your country of residence.
Data Retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, enforce our agreements, and maintain legitimate business records.
Order, delivery, support, account, and operational data may be retained for a commercially reasonable period based on the nature of the information, contractual requirements, system backup cycles, compliance obligations, and legitimate business needs, unless and until you request deletion where applicable and permitted by law.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices, technologies, subprocessors, legal requirements, or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@azdan.com or by mail using the details provided below:
Azdan
Mazaya Business Avenue AA1, 2403, JLT, Dubai, UAE
