Oracle Fusion Cloud SCM Proof of Delivery with SuiteFleet

1. Start with the Oracle Fusion Cloud SCM sales order

Open the sales order 700184 for Blue Ridge Industrial Supply and inspect its delivery destination, line quantities, and configured SuiteFleet relationship. The example contains FUS-100 | Hydraulic coupling | 4 EA and FUS-200 | Mounting bracket | 6 EA.

Review the submitted order and its fulfillment lines. Resolve holds and check reservation, requested dates, and warehouse readiness before releasing the selected shipping allocation.

Fusion orchestrates fulfillment at line level. A single order line can split into several fulfillment lines, each with its own schedule and shipment relationship. Retain both the original line and each execution allocation. Oracle order management.

2. Configure the evidence mapping

Preserve this relationship before exporting delivery work:

Reconcile proof to the shipment line and its fulfillment-line predecessor. Keep actual receipt separate from requested arrival, scheduled ship date, and shipment confirmation time.

3. Define and check the evidence requirements

Agree the evidence policy before dispatch: which shipments need a recipient name, photographs, signature, and completion information, and who reviews missing evidence. Only require capture methods verified in the deployed driver workflow. Confirm that the connector can retrieve each required evidence field.

Before opening proof, match the task to Shipment 900231 through the correlation record. Names, addresses, and order display numbers alone are insufficient when the customer receives repeat or split shipments.

Distinguish the expected consignee from the person who actually accepted the goods. Validate file access and retention requirements with the deployment owner so a saved link remains useful to the intended support team.

4. Review proof of customer handover

Open Proof from the task or Reports → POD Analysis → Full proof. Review delivery photos, signature, recipient, and recorded completion together. Review Proof of pickup and Proof of delivery separately. Confirm customer receipt from the delivery record.

Do not infer received item quantities from a photograph, a signature, or the package count. Store the event time with its time zone. This example uses America/Chicago (CDT).

A completed task for one split fulfillment line does not close the remaining allocation. Preserve quantities and holds on every outstanding line when a partial shipment reaches the customer.

If there is a shortage, refusal, or disputed recipient, preserve the original evidence and record the exception. Retain the source shipment and line keys during review; do not create a new shipment simply because proof needs correction.

5. Store controlled evidence references

Use the supported Order Management and Shipping interfaces for the installed release. Confirm access to fulfillment-line and shipment identifiers, flexfields, and evidence references before configuring updates. Oracle fulfillment holds.

Write recipient, event time, outcome, and evidence references only to validated destinations. Check whether the interface stores a file, an attachment relationship, or an external URL. Apply access controls to the evidence location; a link in a transaction does not itself grant appropriate access.

Handle status and attachment updates independently. If the status sync succeeds but a photo reference fails, retain the partial integration error and retry that operation safely. Verify the target record after retry before reporting a clean sync.

6. Verify the result in Oracle Fusion Cloud SCM

Record customer receipt against the shipment relationship. Shipment confirmation and orchestration progress remain separate from last-mile evidence; allow the configured process to manage subsequent billing steps. Oracle order management.

Read back the linked record and review every outstanding allocation before reporting the full delivery requirement complete. Test partial shipment, partial acceptance, failed delivery, duplicate completion, and delayed writeback. Keep inventory posting, receipt evidence, and payment reconciliation under their respective configured rules.