Salesforce Proof of Delivery — closes the gap between sold and delivered.

What Salesforce Manages, and What It Cannot:
Salesforce is the system of record for customer relationships, opportunities, and orders with real depth. Once an order ships, Salesforce has no mechanism to confirm delivery actually happened. Sales reps see "Shipped" on an opportunity but cannot tell a customer whether goods arrived, who signed for them, or when, while Service Cloud cases pile up asking exactly that.

What Changes When Salesforce and SuiteFleet Are Connected:

• E-signature capture: recipients sign on-device, creating legally defensible proof of acceptance linked to the Order or Opportunity.
• Photo evidence: geotagged, timestamped photos document goods at the point of delivery, often resolving disputes instantly.
• GPS verification: coordinates matched to the Salesforce shipping address prove the driver was at the correct location.
• Barcode matching: scanned items validated against order line items, ensuring what was sold matches what was delivered.
• Salesforce writeback: POD data syncs via REST API in real time, with Flow triggers enabling auto-case resolution, invoice creation, and customer notification.

Who This Is For:
Sales and service teams on Salesforce fielding delivery disputes and "where is my order" cases with no proof attached to the CRM record to resolve them.

Technical Integration Details:
Connects via the Salesforce REST API and Salesforce Flow. Signature and photo files store as Salesforce Content attachments on the Order, Opportunity, or custom Delivery object, with Flow triggers firing on delivery confirmation.

How It Works (steps):

1. The driver captures a signature and photo at the delivery point, with GPS and timestamp recorded automatically.
2. POD data pushes to Salesforce via REST API, updating the Order or custom Delivery object.
3. Salesforce Flow auto-resolves related cases, triggers invoicing, and makes evidence available to every team instantly.