Salesforce Route Optimization — sequences jobs and deliveries for minimum drive time, synced to your CRM.

What Salesforce Manages, and What It Cannot:
Salesforce Field Service is built around technician work orders and case management with real depth. Where it struggles is multi-stop delivery workflows, meaning sequencing a day's jobs by drive time, vehicle constraints, and real-time conditions across a mixed fleet of delivery and service routes.

What Changes When Salesforce and SuiteFleet Are Connected:

• Job sync: field service cases and work orders from Salesforce flow into SuiteFleet automatically.
• Route optimization: jobs sequenced by drive time, technician skill, and time window in seconds.
• Hybrid routing: scheduled service jobs, recurring pickups, and on-site deliveries planned in the same route.
• Mid-route re-optimization: routes adjust automatically when new jobs come in or plans change.
• Salesforce writeback: job completion and route data synced back to the originating case or work order.

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Who This Is For:
Sales and field service teams on Salesforce running technician or delivery routes who need multi-stop optimization that Salesforce Field Service alone doesn't handle well.

Technical Integration Details:
Connects via the Salesforce REST API. Job, case, and work order data map to SuiteFleet trip assignments, with route completion synced back to Salesforce automatically.

How It Works (steps):

1. A Salesforce case or work order is created and pulled into SuiteFleet.
2. SuiteFleet sequences jobs by drive time, skill, and time window for minimum total travel.
3. Route completion and job status sync back to Salesforce automatically.