Epicor

Epicor builds industry-specific ERP for distributors and manufacturers. Prophet 21 is the system of record for wholesale distributors — managing complex pricing, inventory across multiple warehouses, sales order processing, and customer fulfilment workflows. Eclipse serves electrical, plumbing, HVAC, and PVF distributors with counter sales, jobber pricing, and branch inventory management built into the product. Kinetic handles manufacturing and mixed-mode operations where production and distribution intersect. BisTrack and Vision serve building supply and automotive aftermarket distributors respectively, each with deep vertical workflows that general-purpose ERP cannot replicate.

Across all of these products, Epicor manages the order-to-dispatch layer with industry depth. It generates the delivery document, allocates stock, assigns the shipment, and marks the order as dispatched. That is where Epicor's own-fleet visibility ends.

Once a driver leaves the facility, there is no mechanism in the core Epicor platform for tracking where vehicles are in real time, dispatching drivers to algorithmically optimised multi-stop routes, sending trade customers a live ETA, or capturing structured proof of delivery that writes back to the Epicor order record automatically. Distributors running their own fleets manage these operations entirely outside the ERP — through phone calls, paper run sheets, and manual POD entry that someone must reconcile against the Epicor record hours or days later.

SuiteFleet closes that gap. It connects to Epicor through the Prophet 21 REST API or Epicor's integration layer depending on product, receives delivery and order data automatically, executes the complete field delivery workflow, and writes structured delivery outcomes back to the originating Epicor record on completion — closing the loop that triggers invoicing and keeps your Epicor data current without manual entry.

What Epicor Covers — and Where the Visibility Gap Is

Epicor's distribution products are built around the order-to-cash cycle. Sales order creation, inventory allocation, pick confirmation, shipment dispatch, and invoice generation are handled with the depth that wholesale and industrial distributors require. The product line also includes Elite EXTRA, Epicor's acquired last-mile tool, which focuses on expanding delivery capacity through a third-party carrier network — connecting distributors to DoorDash, Uber, and Frayt for crowdsourced or same-day courier delivery.

Elite EXTRA addresses a different problem from own-fleet execution. If a distributor wants to augment their in-house fleet with on-demand third-party drivers, Elite EXTRA provides that network access. If a distributor runs their own employed or contracted drivers and needs route optimisation, a driver mobile app with turn-by-turn navigation, a live GPS dispatch console, and structured electronic proof of delivery that writes back to the Epicor order record — that is the execution layer SuiteFleet provides.

For distributors on Epicor Eclipse, Kinetic, BisTrack, or Vision who need own-fleet delivery execution connected to their ERP, SuiteFleet is the direct integration path. For Prophet 21 distributors managing their own drivers and wanting their field execution data inside the ERP, SuiteFleet connects to P21 directly via REST API and writes delivery outcomes back to the sales order or shipment record on completion.

What Changes When Epicor and SuiteFleet Are Connected

• Automatic delivery task creation: Confirmed delivery documents or sales orders in Epicor create delivery tasks in SuiteFleet automatically, with ship-to address, customer reference, line items, and Epicor document number mapped across. No manual re-entry, no exports.
• Route optimisation: Delivery stops across the day's tasks are sequenced by geography, time windows, vehicle capacity, and driver availability. Multi-stop routes built algorithmically in seconds, not by dispatcher on a spreadsheet.
• Driver mobile app: Drivers receive routes on a dedicated app with turn-by-turn navigation, stop-level delivery instructions, customer contact details, and exception handling flows. No access to Epicor required by drivers.
• Live fleet visibility: Dispatchers see every driver's real-time GPS position, current stop, and dynamic ETA on a single console. Customer service teams can check delivery progress without calling the driver.
• Electronic proof of delivery: Photo, digital signature, and OTP captured at each stop. The structured POD record writes back to the Epicor order or delivery document automatically on completion, closing the transaction and enabling invoicing without manual entry.
• Delivery status writeback: Milestones — dispatched, in transit, delivered, failed attempt — update the originating Epicor record in real time, keeping your ERP data current without manual status updates.
• Customer tracking: A live tracking link generated per delivery, shareable via SMS or WhatsApp, giving trade customers the visibility they expect from own-fleet delivery without requiring access to Epicor.

Who This Is For

SuiteFleet is the right fit for Epicor distributors and manufacturers running their own delivery fleet, where the gap between the Epicor dispatch record and the customer's door needs to be closed with live execution data.

The fit is strongest for:

• Wholesale and industrial distributors on Prophet 21 who deliver to trade customers on scheduled own-fleet routes and currently manage driver execution outside the ERP
• Electrical, plumbing, HVAC, and PVF distributors on Eclipse who run branch delivery fleets for contractor customers and reconcile paper delivery records against Eclipse orders manually
• Building supply distributors on BisTrack who operate their own trucks for bulky materials delivery and need live fleet visibility alongside BisTrack order management
• Automotive aftermarket distributors on Vision who run their own part-run vehicles and need route optimisation and POD capture connected to their Vision order records
• Manufacturers on Epicor Kinetic who manage direct customer deliveries of finished goods alongside their production operations and need execution data that closes the Kinetic delivery record

If your outbound deliveries move entirely through third-party carriers and your Epicor records are updated via carrier tracking numbers, SuiteFleet is not the right tool. If you operate your own drivers and currently manage their field execution through phone calls, paper manifests, or a system disconnected from Epicor, SuiteFleet is the execution layer that connects directly to your Epicor environment.

Technical Integration Details

• Prophet 21 connection: Connects via the Epicor Prophet 21 REST API. Three API modes are available: the v2 P21 API (stateless REST using a metadata model), the Entity API (structured business object models), and the Interactive API (real-time session-based integration). SuiteFleet uses the Entity API for delivery task creation and the v2 API for status writeback, depending on implementation requirements.
• Authentication: API key or session token authentication depending on P21 deployment type (cloud or on-premise). Service account with scoped object permissions — no admin-level access required.
• Delivery task creation: Triggered from Epicor Prophet 21 sales order or shipment records at configurable status. Ship-to address, customer data, line items, and P21 order reference mapped to SuiteFleet task fields automatically.
• Status writeback: Delivery milestones written back to the P21 sales order or shipment record on delivery completion or failed attempt, updating the Epicor document status without manual entry.
• POD sync: Photo, digital signature, OTP, and GPS timestamp transmitted to Epicor on stop completion. In Prophet 21 2025.1 and later, signatures, photos, and shipment confirmations can be pushed directly into the P21 record via the delivery integration layer.
• Eclipse, Kinetic, BisTrack, Vision: Connectivity for other Epicor products is available via Epicor's integration platform or middleware layer depending on product version. Contact the SuiteFleet team for product-specific implementation options.
• Tracking link: Customer-facing live tracking URL generated per delivery, available for inclusion in Epicor-triggered customer notifications or sent directly via SuiteFleet's messaging layer.

How It Works

1. A delivery document or sales order is confirmed and dispatched in Epicor as normal.
2. SuiteFleet receives the delivery record automatically via REST API, creating a task with full Epicor order context.
3. Routes are optimised across the day's tasks and dispatched to drivers via the SuiteFleet mobile app.
4. Drivers execute deliveries, capturing proof of delivery at each stop.
5. Delivery status, POD records, and tracking data write back to the originating Epicor record on completion, closing the order and enabling invoicing without manual entry.

SuiteFleet gives Epicor distributors the own-fleet delivery execution visibility that ends the moment the truck leaves the dock — and returns the structured data Epicor needs to close every transaction cleanly. Request a demo to see the integration against your Epicor environment.