FOR ACUMATICA PROOF OF DELIVERY

Acumatica Proof of Delivery — photo, GPS, and signature evidence that stops false non-receipt claims.

ERP

Acumatica depends on carrier tracking for delivery status. SuiteFleet captures the photo and GPS evidence that actually wins chargeback disputes.

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Big & bulky last mile delivery — oversized goods and furniture delivery

Acumatica Proof of Delivery Photo Capture

Drivers photograph every package at the door, showing placement and address, syncing directly to the Acumatica shipment record.

Acumatica Proof of Delivery GPS Verification

GPS coordinates and timestamp confirm the driver was at the shipping address, matching the Acumatica ship-to field.

Acumatica Proof of Delivery E-Signatures

For high-value or B2B orders, a recipient signature captured on-device eliminates ambiguity about who accepted the delivery.

Acumatica Proof of Delivery Barcode Matching

Shipping label barcodes scanned at delivery tie the physical package to the Acumatica shipment number for an unbroken chain of custody.

What Acumatica Manages, and What It Cannot:
Acumatica handles e-commerce orders from receipt through fulfillment and shipment with real depth. Once the package leaves the warehouse, Acumatica depends entirely on carrier tracking for delivery status, and a carrier scan saying "Delivered" is not proof of delivery, only proof the carrier claims it was delivered. When a customer disputes it, that scan is not enough.

What Changes When Acumatica and SuiteFleet Are Connected:

Photo evidence: drivers capture a geotagged photo of the package at the door, the single most powerful piece of chargeback evidence.
GPS verification: coordinates matching the Acumatica ship-to address prove the driver was at the correct location.
E-signature capture: available for high-value or B2B orders requiring recipient confirmation.
Condition and access notes: safe-place indicators and delivery notes add context for contactless deliveries.
Acumatica writeback: photo, GPS, and signature data sync to the shipment record in real time, triggering status updates and invoicing.

POD Evidence That Reverses Chargebacks

Chargeback Filed

"I never received order #ACU-4421"

Amount: $189.00 + $25 fee

Acumatica: ACU-4421

Status: Shipped (carrier tracking)
Carrier says: "Delivered"
Customer proof: NONE

SuiteFleet Evidence

Package at
front door

GPS Match

40.712, -74.006
2:14 PM EST

Driver: Marcus T | Photo verified
Address matches shipping address

↓

Chargeback Reversed - Evidence Submitted

ACU-4421 | Chargeback disputed with photo + GPS evidence

Photo shows package at customer's front door, matching shipping address
GPS coordinates confirm driver at 40.712, -74.006 at 2:14 PM EST

$189 + $25 RECOVERED

Carrier tracking says delivered. SuiteFleet proves it, with photo and GPS evidence synced back to Acumatica automatically.

Acumatica + SuiteFleet

Acumatica tracks the order. SuiteFleet proves it arrived.

SuiteFleet captures photo and GPS evidence at every delivery, lifting chargeback win rates by 76% and cutting false non-receipt claims by 93%, all synced to Acumatica automatically.

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Multi-stop sequencing

Capacity-based planning

Traffic-aware routing

Who This Is For:
E-commerce businesses on Acumatica Commerce, Distribution, or General Business Edition losing revenue to "I never received it" chargebacks and non-receipt disputes.

Technical Integration Details:
Connects via the Acumatica REST API and Web Services. Photos, GPS coordinates, timestamps, and signatures attach as files on the Sales Order or Shipment record, with status automatically updated to Delivered.

How It Works (steps):

The driver photographs the package at the door and the app captures GPS coordinates and a timestamp.
Evidence pushes to Acumatica via REST API, attached to the Shipment record.
When a chargeback arrives, the team pulls the photo and GPS evidence directly from Acumatica to dispute it.

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