Infor Delivery Management System — route optimization, live tracking, and POD synced to your shipments through ION.

Infor CloudSuite delivers deep, industry-specific ERP for manufacturing, distribution, food and beverage, automotive, and other verticals. CloudSuite Distribution handles multi-warehouse inventory, order processing, and shipping logistics. CloudSuite Industrial manages production planning, shop floor execution, and finished goods shipment. Infor M3 and LN serve complex manufacturing and distribution environments with specialized workflows. Across all of them, Infor tracks operations with precision — right up until the truck leaves the dock.

After that, Infor goes silent. The shipping module generates the bill of lading, selects the carrier, and marks the shipment as dispatched. But for businesses running their own delivery fleet, that's where visibility ends. There is no mechanism in Infor for tracking delivery vehicles in real time, dispatching drivers to specific routes, sending customers live ETAs, or capturing proof of delivery with photos and digital signatures. Every delivery your fleet completes today is managed entirely outside Infor.

SuiteFleet is the delivery management system that extends Infor from the warehouse dock to the customer's receiving area. Shipping orders from any Infor CloudSuite product flow to SuiteFleet through ION for optimized routing, driver dispatch, live tracking, and proof of delivery — then completion data writes back to Infor to close the order and trigger invoicing automatically.

What Infor Manages — and What It Cannot

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Infor CloudSuite is purpose-built for supply chain, manufacturing, and distribution operations — and its industry-specific modules handle those workflows with depth that horizontal ERPs can't match. Shipping modules handle carrier selection, bill of lading generation, and freight cost calculation.

Where it stops is the last mile. Once goods leave the dock on your own trucks, Infor provides no driver dispatch, no route optimization, no real-time GPS tracking, no customer delivery notifications, and no digital proof of delivery. Warehouse managers, customer service reps, and sales teams cannot check delivery progress inside Infor because the data simply does not exist there.

For manufacturers and distributors delivering directly to customers with their own fleet — finished goods to facilities, building materials to job sites, food products on temperature-controlled routes — that gap means your delivery operation runs in a visibility vacuum. SuiteFleet fills it.

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What Changes When Infor and SuiteFleet Are Connected

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• Shipment sync through ION: Shipping orders from Infor CloudSuite Distribution, Industrial, M3, LN, or other products flow to SuiteFleet through Infor ION — customer data, delivery address, item details, and shipping priorities mapped automatically.
• Intelligent dispatch: Infor shipping orders are auto-assigned to drivers based on proximity, vehicle capacity, delivery priority, and driver availability — handling both scheduled and same-day deliveries without manual morning briefings.
• Route optimization: Delivery stops from Infor orders are sequenced by geography, time windows, load sequence, and vehicle constraints — routes that minimize drive time while respecting delivery windows.
• Driver mobile app: Drivers execute routes with turn-by-turn navigation, stop-level delivery details pulled from the Infor shipping order, and one-tap proof of delivery.
• Live fleet visibility: Dispatchers see every truck's real-time GPS position, delivery progress, and dynamic ETA on one console — ending the visibility vacuum after dock departure.
• Electronic proof of delivery: Digital signature, geotagged photo, and timestamp captured at every stop, synced back to the Infor order record through ION for instant verification.
• Order closure and invoicing: Completion data, timestamps, and POD records write back to Infor automatically through ION — closing the order, triggering invoice generation, and attaching delivery documentation to the record.
• Customer notifications: SMS and email alerts with branded live tracking links, giving your B2B and B2C customers real-time delivery visibility they can't get from Infor alone.

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Who This Is For

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SuiteFleet is the right fit for Infor businesses running their own delivery fleet, where supply chain visibility ends at the loading dock and last-mile delivery runs on paper.

The fit is strongest for:

• Distributors on Infor CloudSuite Distribution running multi-stop B2B delivery routes with their own fleet, where dispatch planning and route optimization are still manual
• Manufacturers on CloudSuite Industrial or Infor LN delivering finished goods directly to customers — from custom fabrications to heavy equipment — using company trucks and drivers
• Food and beverage companies on Infor M3 or CloudSuite F&B running temperature-controlled delivery routes and needing timestamped proof of delivery for compliance
• Automotive parts distributors on CloudSuite Automotive running same-day or next-day delivery routes where speed and visibility directly impact customer retention

If your shipments move exclusively through third-party carriers and your Infor orders close with carrier tracking numbers, SuiteFleet is not the right tool. If you run your own fleet and manage last-mile delivery manually outside Infor today, SuiteFleet is the execution layer that connects the dock to the doorstep — with ION keeping Infor as the system of record.

Technical Integration Details

• Authentication: Connects to Infor CloudSuite through Infor ION (Intelligent Open Network) and Infor OS APIs. Uses Infor's standard integration middleware — no custom development required.
• Shipment sync: Shipping orders from Infor Distribution, Industrial, M3, LN, or other CloudSuite products are automatically synced to SuiteFleet for delivery dispatch through ION dataflows.
• Field mapping: Infor shipping priorities, special handling codes, and delivery instructions map to SuiteFleet dispatch rules and vehicle constraints for accurate load planning and route optimization.
• POD sync: Digital signature, photo, and GPS timestamp write back to the originating Infor order record through ION on stop completion, updating shipment status and attaching delivery documentation.
• Status writeback: Delivery milestones — dispatched, in transit, delivered, failed attempt — update the originating Infor record in real time, giving warehouse managers and service teams live visibility inside Infor.
• CloudSuite compatibility: Works across Infor CloudSuite Distribution, CloudSuite Industrial (SyteLine), CloudSuite Automotive, CloudSuite Food and Beverage, Infor M3, and Infor LN — same ION integration, same delivery management functionality.

Section: How It Works

1. A shipping order is created in Infor CloudSuite and flows to SuiteFleet through ION automatically with full order context.
2. SuiteFleet assigns the shipment to the best driver by proximity, capacity, and delivery priority, building optimized multi-stop routes in seconds.
3. Drivers execute deliveries with turn-by-turn navigation, capturing proof of delivery — photo, signature, or OTP — at every stop.
4. Dispatchers track every truck's live GPS position and delivery status from a single console, re-routing in real time as conditions change.
5. On completion, timestamps, POD records, and delivery status write back to Infor through ION — closing the order and triggering invoicing automatically.

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